It’s not that long ago when we were using handwritten dockets and checklists to schedule our workload. I remember back in the 1990s writing out delivery instructions for the daily influx of parcels that passed through our depot.

The phone would be ringing off the hook with customers wishing to place orders or requesting PODs, and life in the office was generally mayhem! Organised mayhem of course!

As mobile phones were very expensive still, we used in cab radios, difficult to hear due to interference, and less convenient for the drivers to use.

Things have moved on a lot since then and a lot of the arduous manual tasks are a thing of the past. Thank goodness! I wonder now how we coped and managed to get every parcel...